What Information We Hold and Why
When you create an account, we collect the details you submit — name, contact information, and date of birth for age verification. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier to process your
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payment and maintain your account history. We do not store your full mobile banking PIN or password. We also collect device and session data — your browser type, IP address, and pages visited — to keep your account secure and detect unusual activity. If you contact
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our support team, we keep a record of that conversation. All data is held only as long as necessary for the purpose it was collected, or as required under applicable law. You can request a copy of your data or ask us to delete it by
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writing to our support channel. Whether this policy applies to you depends on your local law and the eligible regions where our service is available.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.